Extended warranty service to 12 months is available for timing systems and for scoreboards, and is quoted alongside the equipment.
If something needs attention, call first. A good proportion of what looks like a hardware fault turns out to be alignment, power or a setting, and that is a phone call before you ship equipment. When something does need to come back, we will tell you what to send - often the console rather than the whole system.
Keep the case the equipment shipped in. The display cases in particular are built to double as shipping cases.
Have your model numbers ready when you call. They are on the label on each unit, and on the manual for that product.