Technical Assistance
Types of Support Services
Support
Coverage		Telephone SupportE-mail Support
(use form below)
Extended
Warranty
Service
Agreement		8am-5pm PST M-F
Live Support		Typical same day response time
Priority Level 1 assigned
Extended
Warranty
Service
Agreement		After Hours & Weekends
Typical 2 hour callback		Typical same day response time
Priority Level 1 assigned
90-day
Product
Warranty		8am-5pm PST M-F
Live Support		Typical same day response time
Priority Level 2 assigned
Out of
Warranty
Service		8am-5pm PST M-F
Expedited Technical Assistance
Live Support (flat fee applies)		Typical 12-24 hour response time
Priority Level 3 assigned
(Free)
Scheduled
Event
Weekend
Service		Scheduled Weekends
Live Support		-
Telephone Assistance is provided to help customers troubleshoot and identify the source of the timing system problem. RaceAmerica will make every attempt to provide technical problem isolation will also attempt to resolve hardware failures using the spare parts customers have stocked locally at their track. Workarounds are developed whenever possible. Parts requested to resolve hardware failures are generally available for shipment the next business workday.
How to contact Tech Support:
via telephone at (408) 988-6188
via e-mail using the form below.

E-mail Request for Tech Assist
To log an E-mail Request for Technical Assistance, please make all selections below and fill in the contact information and your geographic location. Enter your email address in the format of joe@testhome.com or enter your mailing address in the comments area. Click on SUBMIT FOR TECH ASSIST to send the completed form to RaceAmerica.
STEP 1
Enter Product and Failure
System Model
Level of Coverage
Failed Product Number and Failure Details
STEP 2
Enter Contact Information
Full Name
Email Address
Country
Telephone
Cell Phone
Best Time to Call
Timezone
Comments & Special Instructions

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