Technical Assistance Types of Support Services Support Coverage Telephone Support E-mail Support (use form below) Standard Product Warranty 8am-5pm PST M-F Live Support 8am-5pm PST S-S Typical 2 hour callback Typical same day response time Priority Level 2 assigned Extended Warranty Service Agreement 8am-5pm PST M-F Live Support After Hours & Weekends Typical 2 hour callback (annual agreement fee) Typical same day response time Priority Level 1 assigned Assigned Weekend Support Live Support Scheduled Weekends (flat fee applies) - Scheduled Training Session Scheduled Online Training (flat fee applies) - Out of Warranty Service 8am-5pm PST M-F Technical Assistance Typical 2 hour callback (flat fee applies) Typical 12-24 hour response time Priority Level 3 assigned Telephone Assistance is provided to help customers troubleshoot and identify the source of the timing system problem. RaceAmerica will make every attempt to provide technical problem isolation will also attempt to resolve hardware failures using the spare parts customers have stocked locally at their track. Workarounds are developed whenever possible. Parts requested to resolve hardware failures are generally available for shipment the next business workday.

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