Extended Warranty Support

RaceAmerica Corporation includes a 90-day limited warranty on all hardware and software products from the date of shipment to the end user.

Because all RaceAmerica products have a high level of reliability and serviceability built-in, our products virtually never fail. If a problem ever arises, the combination of our well built products and its ease of service makes repairs easier and faster.

By adding a RaceAmerica Extended Warranty Service option, the built-in strengths of your system with on-going technical support and customer service, you will ensure your event will be a success and you will avoid a costly repair.

product wty STANDARD SUPPORT
- 90 days limited support on hardware and software
- Warranty claims initiated by contacting RaceAmerica
- Return ground shipping included on all repairs
- Damage caused by misuse or abuse not covered
- Email support at support@raceamerica.com
- Telephone support Monday-Friday 8am-5pm PST
- Weekend Telephone support Saturday & Sunday 8am-5pm PST
- Weekend Technical Support, typical 2 hr callback

Ask and we will deliver!

In addition to our standard support, RaceAmerica offers two levels of extended support:

one year

PLATINUM SUPPORT - US & CANADA
- 1 year Extended Warranty on hardware and software
- 1 year Extended Warranty on repair labor
- 10% Discount on Spare Parts purchases
- 30% Discounts on repairs damaged by misuse or abuse
- 10% Discount on rental equipment
- After Hours Technical Support, typical 2 hr callback
- Weekend Technical Support, typical 2 hr callback
- Race Day Support 24 x 7 x 365
- Software and Firmware Updates
- Return ground shipping included on all repairs
- Email support at support@raceamerica.com

PLATINUM SUPPORT - INTERNATIONAL
- 1 year Extended Warranty on hardware and software
- 1 year Extended Warranty on repair labor
- 10% Discount on Spare Parts purchases
- 30% Discounts on repairs damaged by misuse or abuse
- 10% Discount on rental equipment
- Telephone support Monday-Friday 8am-5pm PST
- Weekend Telephone Support Saturday & Sunday 8am-5pm PST
- Weekend Technical Support, typical 2 hr callback
- Software and Firmware Updates
- Return shipping on all repairs paid by customer
- Email support at support@raceamerica.com

two year

GOLD SUPPORT - US & CANADA
- 2 year Extended Warranty on hardware and software
- 2 year Extended Warranty on repair labor
- 10% Discount on Spare Parts purchases
- 30% Discount on repairs damaged by misuse or abuse
- 10% Discount on rental equipment
- After Hours Technical Support, typical 2 hr callback
- Weekend Technical Support, typical 2 hr callback
- Race Day Support 24 x 7 x 365
- Software and Firmware Updates
- Return ground shipping included on all repairs
- Email support at support@raceamerica.com

GOLD SUPPORT - INTERNATIONAL
- 2 year Extended Warranty on hardware and software
- 2 year Extended Warranty on repair labor
- 10% Discount on Spare Parts purchases
- 30% Discount on repairs damaged by misuse or abuse
- 10% Discount on rental equipment
- Telephone support Monday-Friday 8am-5pm PST
- Weekend Telephone Support Saturday & Sunday 8am-5pm PST
- Weekend Technical Support, typical 2 hr callback
- Software and Firmware Updates
- Return shipping on all repairs paid by customer
- Email support at support@raceamerica.com

weekend

WEEKEND SUPPORT
- One time support for weekend events
- Dedicated Weekend Telephone Assistance
- Live Support, assigned Telephone Number
- Scheduled in advance
- $350 flat fee per day


Expedited Technical Assistance (non-warranty customers):
Need to speak to a technician immediately for a specific issue? No problem. For a flat fee of $100 we can have you on the phone with the next available technician in minutes from 8am to 5pm (PST) and within 2 hours for after hour and weekend calls.

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