New software install loses configuration files

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New software install loses configuration files

Postby Dakimmer » Sun Aug 04, 2019 1:16 pm

I just installed the latest revision of the track safety software. When I attempt to load in one of my track configuration files using the LOAD function, the list is empty! Do I need to reenter everything again?
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Re: New software install loses configuration files

Postby raceamerica » Sun Aug 04, 2019 1:34 pm

Dakimmer wrote:Do I need to reenter everything again?

The issue is not lost data files, the issue is Windows 7, 8, and 10 have added security restricting where user files can be stored. Even though previous revisions of software worked fine, Windows selects a different location on the hard disk and stores them there. The user is never aware of this change. When the program attempts to locate the file where it originally was located, it is redirected to the new Windows file location and those files are most likely blank.

To remedy this situation, do the following:

1) right click the software icon on your desktop and select OPEN FILE LOCATION
2) locate the .EXE file for the main program and right click on it
3) select PROPERTIES then click on the COMPATIBILITY tab
4) place an X in RUN THIS PROGRAM IN COMPATIBILITY MODE
5) click on the pulldown and highlight WINDOWS XP (SERVICE PACK 3)
6) click APPLY, then OK

screen-400.jpg

Now the program will look for files where they should be and Windows will not redirect the search. Your configuration files will now appear in a list same as before.
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